How We Can Help
We support households experiencing problems with their energy supplier, offering structured professional advocacy across multiple dispute areas.
Billing errors and incorrect charges
Debt disputes and repayment concerns
Switching problems and erroneous transfers
Smart meter and usage disputes
Formal complaints and unresolved issues
Ombudsman escalation support
Our Approach
Clear Process
Safeguarding First
Professional Case Management
Our process begins with a comprehensive forensic investigation of your historical energy billing and usage data to identify systemic supplier errors and quantify potential overcharging from the start.
We act as your dedicated representative, managing all technical correspondence with energy suppliers, handling formal complaints, and halting aggressive debt recovery actions to protect your home.
Once a resolution is reached, your household remains protected by permanent oversight and professional advocacy, ensuring that fair outcomes are maintained through long-term safeguarding.
Common Energy Problems We Help Resolve
Community Energy Advocacy CIC provides clear, structured support to help households challenge energy supplier problems and navigate the complaints process. We listen carefully, review your situation step by step, and guide you through what to do next.
We often support people with:
- Bills that seem too high or don’t make sense
- Debts or payment plans you don’t agree with
- Problems when switching to a new energy supplier
- Sudden changes to direct debits or prepayment top‑ups
- Disputes about meter readings or smart meter data
- Being moved to a more expensive tariff without understanding why
- Delays, missed updates or poor communication from your supplier
- Ongoing complaints that feel stuck or unresolved
Support is just a message away.
Once you fill in our Support Request form, you will be redirected to our calendar to book in your Free 30 minute Triage call. If you believe the matter is urgent please give us a call!
Call: 0151 272 1238
Email: info@communityenergyadvocacy.org
Community Energy Advocacy CIC
Hartleys Village
Liverpool
L9 7AH
What Happens Next
1. Book a triage appointment
The first step to understanding your situation and identifying available support.
2. Case classification and assessment
We review your data to determine the correct pathway for resolution.
3. Subscription activation
Securing your ongoing advocacy and professional case oversight.
4. Case formally opened
Investigation and initiation of escalation or ombudsman representation.